オンラインブリーフィング:日本とフィリピンの異文化コミュニケーション

最近、フィリピンであるサービス事業をされているお客様の日本人メンバーの皆さん向けに、異文化コミュニケーションに関するオンラインブリーフィングを実施させていただきました。

2時間 x 2モジュール (午前2時間、午後2時間)

元々は、フィリピンへの赴任前や、フィリピンとのビジネスをこれから始める企業様などにむけた異文化コミュニケーションの不安を解消するオンラインブリーフィングとして標準3モジュール構成で用意したのですが、今回のお客様からの参加者は既にフィリピンでの実務や実生活の体験をお持ちの方々ばかりということで、2つのモジュールにカスタマイズ構成しました。

オンラインツールを活用してリアルタイムで参加者のインプットを共有

オンラインのツールを使って、例えば異文化理解のフレームワークとしてよく使われるホフステードの6次元モデルを学んだ上で、自分自身はどの辺かなーという直感での自己評価を見えるかしてみたり・・・・(参加者のインプットを全員とリアルタイム共有できます。)

意見の相違があった場合の対応の違いについても、参加者各自が自分の通常パターンを自己評価してみたり・・・・

異文化を理解する上での基本的なフレームワークや、フィリピンの歴史、価値観、文化、フィリピンの人たちのやる気要因、反発要因、日系企業の失敗事例などを学んだ上で、最後は、学びや気付きを振り返ってご自身の行動をどのように変えていくかを各自が考え、ジャーナリングしてみました。その結果、たとえば以下のような自己の行動変容を表明してくださいました。

  • ネガティブフィードバックを伝える際など、言葉遣い/メールの書きぶりが乱暴にならないようにする。
  • ポジティブなフィードバックや感謝をちゃんと言葉にする。
  • クライアントからのフィードバックを良きにしろ悪しきにしろ日本人である自分の所で止めず、作業した全員に伝えるようにしたい。
  • フィリピンのコンテクストを学ぶこと、やる気を持ってもらえる要素でできていない部分について今後改善したい。
  • いい仕事をしてくれた時により褒める、感謝をする。
  • EQ (心の知能指数)を磨く。

また、次のような感想もいただきました。

  • ホフステードをはじめ、フィリピンと日本の文化の違いや日本人、フィリピン人がお互いに対してどのように感じているのかを知ることができ、とても興味深い内容だった。
  • 家族を大切にするということと仕事が重要という日比の違いが、リモートワークで埋め合わせることができるといいなと思いました。(自宅で家族と時間を過ごしながら仕事ができる)
  • 受講前は1日4時間のブリーフィングはちょっと長すぎるかなと思っていましたが、巧みなファシリテーションと充実した内容に惹き込まれ、あっという間に時間が過ぎました。フィリピンで既に勤務経験がある上での受講となりましたが、それだからこそ日々の経験と照らし合わせながら、日本とフィリピンとの間の異文化コミュニケーションについて多くの気づき・学びを得ることができました。
  • なんとなく感覚でやっていた部分を明確にすることができた。違いがあることを受け入れることの重要さ、心掛けながら仕事をしていきたい。

コロナウィルスの流行により、フィリピンのマニラ首都圏では今年3月中旬から7月下旬の今でも様々な移動や事業営業の制限が残っています。日本に一時帰国中のメンバーとフィリピンに残っているメンバーが在宅勤務中心の状態が4ヶ月続く中で、日本人メンバー同士、通常の業務関連会議とは違ったコミュニケーションの場としても活用していただくセッションでした。それぞれの気付きや学びを参加者同士が共有する時間を十分にとり、学びを深めていただけたようです。

フィリピンでのお仕事の経験は2年前後から17年までという幅広い参加者で、皆さんにご満足いただけるツボが難しいかなという気もしていましたが、高い満足度のフィードバック(4名様全員から5段階評価満足度5)をいただき、ほっとしています。ローカルスタッフ数十名をまとめながら、日系企業のお客様向けにサービスをご提供される中で、間に入ってのご苦労なども実体験されている皆さんだけに、ご自身の体験と関連付けながら学び、多くの気づきを得てでいただけたようです。ご参加くださった皆様ありがとうございました!

フィリピンへの赴任前や、フィリピンとのビジネスをこれから始める企業様などにむけた異文化コミュニケーションの不安を解消するオンラインブリーフィングのご案内は下記です。既にフィリピンでの事業をされておられる企業様向けのカスタマイズのご相談も承ります。お気軽にお問い合わせください。

Zooming out on Zoom with Leaders

Young Filipino leaders of Software and IT industry, working from home for 4 months and delivering services to foreign clients.

Holding a Safe Space of Dialogue among Young Leaders of a Company

“Zooming out on Zoom” is a 1-hour online meeting I facilitate for young leaders of my client company (a Philippine based software development, testing and solution company primarily providing both offshore and onsite services for foreign market.)

This session, as many online sessions are, started in response to Work From Home (WFH) in COVID-10 pandemic.  The session offers a space for honest dialogue among people working in many different teams of one company from different locations, on topics that may not be discussed in any other meetings in the company. I consciously design the topics of dialogue to alternate between global issues and inner works. 

Today, in our 7th session, I used one of the Theory U introduction videos in which Dr. Otto Scharmer from MIT discusses the iceberg model with three divides (ecological  divide, social divide and spiritual divide) as symptoms manifesting on the surface level, the tip of the iceberg. 

After watching this less than 6 minute video and spending 3 minutes in reflective silence, they did journaling on 2 questions. 

  • Q1: What resonated most in the video?
  • Q2: What do you feel is ending and what do you feel is wanting to be born around us?

Do Such Sessions Make Any Impact?

It is so hard to measure in any quantitative manner to prove if something meaningful for my client company’s leadership development is happening, by running such session every other week. But I am hoping, as I continue such sessions, something in them is shifting. 

Here are some of the output I harvested from the session, as they shared during the session.

What’s Ending

  • U.S. as Super Power
  • Physical Dependency / Physical Collaboration
  • Waterfall model
  • Selfishness / Ego
  • Growth chasing
  • Capitalism
  • 2 phases of major change (1 Poverty to a better life, 2 Electronics and technological)

What’s Emerging

  • Virtual World, Virtual Country
  • Virtual Presence
  • Scrum
  • Self-Organization
  • Looking after other people. Taking care of the weak.
  • Attention to the well-being of all
  • Strongest generation

What Resonated

• Disconnect between current self and future self

  • More people die from suicide than war
  • A few people owning most of the resources. 
  • Intention
  • Self
  • We spend too much time creating unwanted results
  • We are collectively creating the end results that nobody wants — this is deep
  • Results nobody wants
Mentimeter helps real time online sharing of participants’ comments.

And as we checked out today’s session they said the following as there feeling…

  • Now I have a lot of questions in my mind!
  • Relaxed to be able to express my thoughts
  • Relaxed and happy
  • Enlightened
  • Happy to see you all.
  • Happy to talk to someone else (being stuck at home and working 16 to 18 hours per day)
  • Feeling philosophical because of today’s discussion. 
  • Hopeful 

Trusting that continuing having such space could slowly cultivate the soil from where the future leaders of the company emerge.

GAIA GAYA at GAIA Journey Week 13 Arrival Session and Presencing Institute Global Forum

GAIA GAYA was Presented to the Global Community

SpiceWorx is one of the founding members of GAIA GAYA, a Philippine based initiative that raises awareness, triggers action and catalyzes collaboration for the Sustainable Development Goals (SDGs). GAIA GAYA is a platform of making SDGs everybody’s business. SpiceWorx worked with other core members from TRAIL and Human Capital Asia to bring GAIA GAYA to presence in May 2020. As of now it is a biweekly online gathering of anybody interested in SDGs.

GAIA GAYA was born as a result of a project under U.Lab 2x by the Presencing Institute lead by Dr. Otto Scharmer and his colleagues. U.Lab 2x is a four month program for Theory U practitioners around the world to actually apply the Theory U (the U process) in real transformation projects, bringing the prototype stage initiative to the next level of making impacts.

GAIA GAYA was one of the 3 projects given an opportunity to present the Presencing Institute #GAIAjourney Week 13, the arrival session on June 19, 2020. We are truly honored to be able to introduce GAIA GAYA to the global community! I presented GAIA GAYA’s and it starts from around 1:19:00 as the host Antoinette Klatzky introduces the speaker.

The picture below presents our journey of ‘presencing’ GAIA GAYA. The points I would like to make by using this very crowded picture are only two.

First, our 4 months journey was cradled and empowered by U.Lab 2x program, GAIA journey and U. Academy.

U.Lab 2x was the platform which gave us process, tools, guidelines, practices and community as we applied Theory U in creating change we intended, which was to raise awareness and trigger action for SDGs in the Philippines.

GAIA journey gave as deep questions to contemplate, and the sense of connectedness with the global community.

A three day Digital Leadership Training by U.Academy enabled our 4 member core team to facilitate our journey digitally as in-person meetings became no longer possible during the project due to lockdown.

 U process helped us let go of our pre-COVID original plan, although we invested significant amount of time and money to prepare ourselves.

My second point is that in hind-site, COVID-19 was positive contributor in ‘presencing’ GAIA GAYA. In the past 4 months, our core team members shared about 200 hours together, mostly online. It was possible largely because we were under lockdown, we were not going anywhere, our usual business was down and we had plenty of time to allocate on U.Lab 2x project.

Since May 20, 2020 to the date of the GAIA presentation, we had four GAIA GAYA sessions. Our first 4 sessions of GAIA GAYA invited speakers addressing Poverty & Education, Deforestation, Disaster relief and Saving children from online sexual abuse and exploitation.   I am truly grateful to Mr. Arcie Mallari, the founder of Silid Aralan empowering academically underperforming students from marginalized community, Mr. Raf Dionicio, the co-founder of MAD Travel who is fighting against deforestation through sustainability conscious tourism, Ms. Sarah Queblatin, co-founder and executive director of Green Releaf Initiatives who is creating disaster resilient community with regenerative practices, and Ms. Chi-Chi Sangil, who is passionately fighting against online sexual exploitation of children.

And I would like to note that Sarah and Chi-Chi are also U.Lab 2x initiatives from the Philippines.

GAIA GAYA Booth at the Presencing Institute Global Forum on HOPIN

Three weeks after I presented GAIA GAYA to the global community for the first time, we had another big opportunity to let the world know what GAIA GAYA is doing, by joining the annual Global Forum of the Presencing Institute, organized online for the first time.

Originally, this Global Forum was scheduled to be held in Berlin, Germany. If it were not for COVID-19, GAIA GAYA would not have been born and our team would not have been able to join the Global Forum by flying all the way from Manila to Berlin. It was because the event was done online, GAIA GAYA team was able to be a part of the event and we presented our short introduction video at our virtual event booth on the platform of HOPIN.

At this Global Forum, GAIA GAYA even hosted a session for dialogue with the global community of Theory U practitioners. The theme of our session was “Dialogue on Measuring Indirect Contributions to the Sustainable Development Goals”.

I will write about this bold attempt in another blog.